![]() Typically, this is the GFIME_MOVEEXCH_USER. If you are using the latest version of GFI MailEssentials, the (401) Unauthorized error indicates an authorization problem. You will also need to upgrade your license key. Please upgrade to the latest version to fix this issue. If you are using GFI MailEssentials version 20, this is a known defect that has been fixed in later versions. > : The remote server returned an error: (401) Unauthorized. The remote server returned an error: (401) Unauthorized. ![]() When tracing is enabled, the Information Store log displays the following error: ,16:49:16,305,1,"#00005044","#00000028","error ","ExInfoStore.Scan","Error: Sync::Test Traverse > Failure encountered for Impersonated UserId: with error .ServiceRequestException: The request failed. When configuring the Exchange Web Services, you get a "Failed to connect to mailbox" error on the screen. You are unable to finalize the configuration of the Information Store Protection module.
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